Critical evaluation of development and role of Balanced Scorecard in Essay

critical evaluation of development and role of Balanced Scorecard in production and table dish up organizations - Essay voiceThe current essay sought to provide a brief overview of BSC and its responsibility to measure overall mathematical operation of the firms in production and service sector. In addition to that, it also provides a critical reflection well-nigh the various roles played by BSC in service and production sectors.In todays railway line environment, customers satisfaction has become one of the vital concerns for organizations and companies to improve product or service quality. Studies rush noted that it is very problematic to measure performance of the service quality especially for the impalpable goods. The accurate prediction of service quality is very complicated and there are numerous evidences that supports to that companies have fai direct to attempt the actual dimensional structure of service quality. Simons (2000) describes that, measuring and evaluati ng service quality generally uses a basic theory approach. He concluded that, it is very difficult to understand views of the different customers towards quality direct of a particular product or service outcome. Thus, the mangers need to consider perception of the service process, service input and the overall supportive framework.The acceptance of globalization in the international market place has brought real changes in the production and service sector, in terms of the level of competition, cost structure, production environment that led to rapid development in the advancement of technology. Majority of the companies in the global market were compelled to adopt modern-day business management techniques to ensure long-term business survival and to maintain competitive advantage (Kaynak, 2003). deed management has evolved to be considered as an integral part of management accounting system. In this context, a enormous number of performance measures have been reported by the financial institutions to pursue cost of the organizations long-term objectives. However, most of them have failed to provide